We recognise how important it is to protect your personal information. This Privacy Policy explains how we and our subsidiaries collect, use, disclose and safeguard your personal data when you use our platform, in compliance with the applicable laws, including but not limited to the Personal Information Protection and Electronic Documents Act and the General Data Protection Regulation. This policy applies to our site, our services and any interaction you have with us. Our casino is intended solely for individuals aged eighteen and over, and we do not knowingly collect personal data from anyone under this age. If we become aware that we have inadvertently collected data from a person under eighteen, particularly through misuse of our site, we will take appropriate steps to handle that data in line with the applicable laws.
Our platform is operated by the company that owns and runs our casino, and as the owner and operator we act as the Data Controller, since within our relationship with you we determine how and why your data is processed as set out in this policy. To make sure we meet all legal requirements around the processing of your personal information, we have appointed a Data Protection Officer who is available to answer any questions you have about this policy and to help with any concerns regarding your personal data. If you have questions, wish to exercise your legal rights, or want to make a complaint about how your data is handled, please contact our Data Protection Officer through the contact details published on our site.
We collect and process personal data in order to deliver our services, meet our legal obligations and maintain a safe and secure gaming environment. Personal data means any information that can identify you directly or indirectly. The categories of data we process include identity data such as your full name, username, date of birth, gender, nationality and identification numbers like an ID or passport; contact details such as your residential address, documents confirming your address, email address, phone number and other means of communication; financial data such as bank account details, payment card information and documents confirming your source of funds or wealth, for example bank statements or proof of income; transaction data covering your deposits, withdrawals and other financial transactions; gaming data such as the games you play, your login and logout times, wagering activity, bonuses claimed and the history of any responsible gaming measures; technical data such as your IP address and location data, login information, browser type and version, time zone settings, operating system, platform and other technology you use to reach our site; and marketing and communication data such as your marketing preferences, your communications with us and any other data you share when contacting us.
We process this data for several purposes, each with its own legal basis. We use it to deliver our services, which includes managing accounts, processing transactions, verifying identity, responding to your queries and giving you access to promotions, relying on the performance of our contract with you. We use it to comply with our legal obligations, including anti-money laundering laws, know-your-customer checks, responsible gaming measures and regulatory reporting, on the basis of our legal obligations. We use it for fraud prevention and risk management, including detecting and preventing fraud, bonus abuse and unauthorised activity and keeping records of high-risk customers, relying on our legitimate interests in protecting our business and our users. We use it for marketing and personalisation, such as sending promotional offers, personalised advertising and marketing messages based on your preferences, relying on your consent or our legitimate interest. We use it for analytics and service improvement, such as analysing traffic, resolving technical issues, optimising the user experience and conducting research, relying on our legitimate interest. We also integrate third-party conversational AI tools into our messaging platform to help manage conversations, retrieve support tickets and customer profiles, analyse patterns and deliver helpful responses, relying on our legitimate interest in streamlining our operations. And we use it to assure security by monitoring and improving the security of our platform, relying on our legitimate interest and our legal obligations.
We collect personal data from a number of sources so that we can ensure compliance, security and a smooth experience. These sources include information you provide directly when you register, use our services or communicate with us; verification providers that confirm your identity, age or address; financial institutions such as banks and payment service providers involved in processing your transactions; anti-money laundering and politically exposed person databases used for compliance checks; regulatory authorities and responsible gaming databases that help us meet our legal and responsible gaming obligations; and business partners such as affiliate networks, advertising platforms and analytics providers that may share pseudonymous data for marketing and service optimisation.
To provide our services we may need to share your personal data with trusted third parties. We may share data within our group for fraud prevention, bonus abuse, anti-money laundering and responsible gaming purposes, and, where you consent, for direct marketing about other products within the group. Some game providers may need access to specific data such as your username or IP address in order to offer their games on our site, and you can review their privacy policies on their own websites. We may share data with payment providers to process transactions, and their privacy notices are available on their sites. If you consent to marketing, we may share your contact details with partners who handle promotional emails, messages and calls. We may share data with law enforcement or regulatory bodies where required by law, and we will challenge unreasonable or vague requests when appropriate. We use third-party services to help with email and live chat communication, and we work with conversational AI service providers, including OpenAI, Google Gemini and Anthropic, which act as data processors and are granted restricted access to our customer messaging data to support, automate and optimise our marketing and customer service workflows. To meet our legal obligations we may share data with third-party tools for age, identity and fraud checks. In the event of a merger, acquisition or sale, your personal data may be transferred, and we will inform you before such a change takes place. We may also share data with our lawyers, consultants and regulatory bodies under strict data processing agreements to protect your data. We make sure all third parties process your data lawfully and securely, only for specific purposes and in line with this policy, we do not allow them to use your data for their own purposes, and we minimise the data shared to what is necessary for their role.
If your personal data is transferred outside the European Economic Area, we make sure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfers to countries recognised as offering an adequate standard of data protection.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected. When we decide how long to keep data, we consider the purpose of collection, the applicable laws, the nature of the data and the potential risks of unauthorised use or disclosure. Because of anti-money laundering regulations, we are required to keep your personal data for at least five years from the closure of your account, and requests to erase data before this period ends cannot be processed. We may also keep anonymised data to improve our services and marketing communications, without any automated decision-making.
By using our services you consent to the collection, use and disclosure of your personal information as described in this policy. Under the applicable data protection laws you have the right to withdraw consent at any time, subject to legal or contractual restrictions; to access, correct or request deletion of your personal information; to restrict or object to processing; to request data portability; to opt out of marketing communications; and to lodge a complaint with a data protection authority if you believe your rights have been violated.
We generally do not rely on fully automated decision-making in our processes. If we do use such processes in specific cases, we will inform you separately where the law requires it.
When we manage your account we follow strict legal requirements for the protection of personal data. We maintain reasonable technical, physical and administrative safeguards to protect your data against loss and any form of unlawful processing such as theft or unauthorised access, and any personal information you provide is exchanged on a secure server. Access to your data is limited to employees, agents, contractors and third parties who need it for business purposes. Your account can only be accessed with your unique identifier and password, and you can also enable two-factor authentication for extra protection. It is important to keep your login details confidential and to make sure they are not accessible to anyone else.
We may update, modify or revise this Privacy Policy as technology advances and legal requirements change, and we encourage you to review it from time to time so you stay informed about how we protect your information. If you have any questions about this policy or your personal information, please contact our Data Protection Officer, and you can also reach our support team through the contact channels and live chat published on our site.
